Chat Support Services

Today’s customers want support on multiple channels. They are not just satisfied with only having a helpline number to call. They require 24/7 chat support services so that they can get any query answered or any issue resolved while they browse through your website. Check out some of the services that are covered under our Call center vertical:

Benefits Of Chat Support Services:

1. Real Time Assistance

Customers get real-time assistance while they are browsing your website. This reduces support time drastically. The real-time assistant also helps customers make decisions on whether to make a purchase or not.

2. Convert Visitors To Customers

You have an opportunity to convert website visitors to customers. There is also scope for upselling or cross-selling to existing customers. Chat support is the perfect tool to help boost your website’s conversions.

3. Gather visitor information

Know your website visitor information in real-time by interacting with them. Get the necessary feedback from the customers and find out how to improve your services.

4. Reduce Cart Abandonment

Help reduce cart abandonment in e-commerce sites and increase sales with our chat support service. Customers that face any challenge while making a transaction on your website can get quick assistance.

Why choose us?

  • 1. Well trained and qualified staff
  • 2. 24/7 chat support capability

  • 3. Scalable and customized chat solutions
  • 4. Detailed reporting of customer interactions and feedback

To know how we can customize our solutions to suit your business requirements, contact us today.