Global Contact Center

Business Etiquette – Gaining That Extra Edge Course

£199.95

Quantity
Category:

Business Etiquette: Gaining that Extra Edge can make a huge difference in the lives and careers of trainees. In this courseware program, participants will learn to manage otherwise awkward moments, and to handle them with grace. This training course includes sessions on networking, introductions and remembering names, how to dress for success, confident communications, how to make great first impressions, etiquette at meal time, and much more.

With Business Etiquette: Gaining that Extra Edge courseware, you are providing your students with the tools they need to succeed in the business world.

Your purchase of this training course allows you to add your logo, customize materials to meet the needs of your learners, and print on demand. Your package includes an instructor guide, student workbook, assessments, a pre-assignment, quick reference guide, supplementary reading titles, and more.

 

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: Business Etiquette Basics

Session Three: Test Your Business Etiquette

Session Four: The Handshake

Session Five: Business Card Etiquette

Session Six: The Skill of Making Small Talk

Session Seven: Do You Remember Names?

Session Eight: Making That Great First Impression

Session Nine: Dress for Success

Dressing the Part

Maintaining Your Positive Impression

What’s Your Code?

Session Ten: Business Dining

Seven Hot Tips

Demonstration

Other Rules

Session Eleven: E-Mail and Telephone Etiquette

The Power of the Written Word

Note Writing Practice

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

 

 

What you get:

Instructor Guide

OurLearner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do thiswe offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.

 

Quick Reference Guide

Quick Reference Guides are a favourite tool for trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.