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Business Writing That Works Course



The novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world are all examples of good writing. Good writing is the memo that gets action and the letter that says what a phone call can’t.

In business situations, most of us will have to write, whether this involves emails, proposals, memos, or letters. And in business writing, the language needs to be concrete, the point of view clear, and the points well expressed. With practice and coaching from this course, you can feel more confident about your own writing.

This two-day workshop will give you the tools to become a better writer, with lessons that include: the value of well written communication; how to write and proofread your work; making your writing clear and concise; how to apply these writing skills in real world situations; paragraph structure, tone, and syntax specifics; formatting memos, letters, and emails for different professional settings.

Our Business Writing That Works training materials are easily customizable. Learners/Trainers can edit the courseware materials to meet the needs of their need/audience. A one-time purchase plan lets learner/trainers print on demand, and offer courses as frequently as they like without any further investment.

All our training materials come complete with an learner/instructor guide, student manual, PowerPoint slides, quick reference guide, and much more.

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: Why Write?

Session Three: Be Clear

Writing Clearly

Making Connections

Session Four: Be Concise

Writing Concisely

Rewriting Exercises

Session Five: Be Complete

Making Your Writing Complete

Making Connections

Session Six: Be Correct

Session Seven: Word Agreement

Making Words Agree

Rewriting Exercises

Session Eight: Active and Passive Voice

Session Nine: Sentences and Sentence Types

Sentences and Paragraphs

Making Connections

Session Ten: Readability Index

About the Index

Using the Index

Session Eleven: Manners and Courtesy


What’s My Style?

Session Twelve: Practical Language

Session Thirteen: Inclusive Language

Session Fourteen: Sentence Construction

Session Fifteen: Punctuation

The Comma

The Semi-Colon

The Colon

The Apostrophe

Session Sixteen: Writing Business Letters

Steps to Writing Business Letters

Parts of a Business Letter

Types of Letters

Dissecting Letters

Session Seventeen: Writing Effective E-mails

E-mail Basics

Managing E-Mail

E-mail at Work

Session Eighteen: Spelling and Proofreading

Spelling Tips

Proofreading Tips

Session Nineteen: Writing Memos

The Anatomy of a Memo

Acme Funfest

Session Twenty: Reviewing Your Writing

Session Twenty-One: Writing Challenges

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

What you get:

Learner/Instructor Guide

OurLearner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.


Quick Reference Guide

Quick Reference Guides are a favourite tool for trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.