Global Contact Center

Coach, Role Model, Counselor, Supporter, Guide…do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. This one-day workshop will help you become a better coach in all senses of the word.

 

How You Will Benefit:

  • Understand how coaching can be used to develop your team.
  • Develop the coaching skills that help improve individual performance.
  • Demonstrate the behaviors and practices of an effective coach.
  • Recognize employees’ strengths and give them the feedback they need to succeed.
  • Identify employee problems and ways you can help to correct them.

 

What You Will Cover:

Defining coaching  
The two schools of coaches  
Five critical coaching skills  
Communications skills  
Non-verbal communication  
Johari Windows  
Learning styles and principles  
Methods of feedback  
Benefits/consequences approach  
Dealing with problem employees  
When not to coach