Customer Service Training – Managing Customer Service Course
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization.
This one-day Customer Service Training: Managing Customer Service workshop will provide participants with an opportunity to explore their responsibilities within their role as a leader, supervisor, or manager in a customer service environment. You will learn the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge.
As always, our training materials are completely customizable and brandable. Each package comes complete with anlearner/instructor guide, student manual, PowerPoint slides, quick reference guide, and much more.
Just click, download and start training today.
How to Use This Guide
Session One: Course Overview
Session Two: Six Critical Elements
Element One: A Customer Service Focus
Element Two: Defined in Your Organization
Element Three: Given Life by the Employees
Element Four: Problem Solving
Element Five: Measure It
Element Six: Reinforce It
Measurement in Practice
Session Three: Understanding Leadership
Understanding Your Comfort Zone
Onboarding and Orientation
Session Four: Five Practices of Leadership
Challenging, Inspiring, and Enabling
Modeling and Heart
Practices in Practice
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.
Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.
Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.
Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.
The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.
Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.