Global Contact Center

Delegation – The Art of Delegating Effectively Course

£199.95

Quantity

There’s a great deal more to delegating than simply passing extra work off to others. This one-day training course teaches supervisors and managers the skills they need to effectively delegate and ultimately, accomplish more. Delegation: The Art of Delegating Effectively addresses the many facets of this subject, including when to delegate and to whom, the process of assigning work to others, and techniques used to overcome problems.

Participants will learn valuable skills, including:

  • Clearly identifying how delegation fits into their job and how it can make them more successful
  • Identifying different ways of delegating tasks
  • Giving better instructions for better delegation results
  • Monitoring results
  • Giving effective feedback

Our training materials are brandable and completely customizable. Learners/Trainers can easily add their own logo or edit the coursecontent to match their training needs, allowing them to enter the learning environment or classroom with confidence. These positive results equal a great return on your investment!

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: Why Delegate?

Advantages and Disadvantages

More on Delegation

Self-Assessment

Session Three: What is Delegation?

Delegation Definitions

Levels of Delegation

Guidelines for Success

Lateral Delegation

Session Four: Pre-Assignment Review

Session Five: Picking the Right Person

Session Six: The Delegation Meeting

Session Seven: Putting it into Practice

Session Eight: Giving Instructions

Three Types of Instructions

Preparing Instructions

Session Nine: Monitoring Delegation

Session Ten: Practicing Delegation

Decision One

Decision Two

Decision Three

Decision Four

Decision Five

Session Eleven: Giving Feedback

The Ingredients of Good Feedback

Case Studies

Session Twelve: Becoming a Good Delegator

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

Learner/Instructor Guide

Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.

 

Quick Reference Guide

Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.