Global Contact Center

Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This one-day course will help you develop, maintain, and evaluate your succession plan.


How You Will Benefit:

·       Understand the value of succession planning for successful businesses.

·       Develop expertise with the key elements of a succession plan.

·       Create and discuss aspects of a succession plan.

·       Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.


What You Will Cover:

A need for succession planning  
Defining a succession plan  
Identifying resources and analyzing risks  
Defining roles, responsibilities, and functions  
Gathering information  
Forecasting needs  
Putting the plan together  
Putting the plan into action  
Evaluating and reviewing the plan  
Your action plan