Global Contact Center

Employee Dispute Resolution Mediation through Peer Review Course

£199.95

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Those who regularly teach conflict resolution or meditation will immediately recognize the value in the materials included in this introductory one-day training course. Employees looking to develop a formalized procedure where they can comfortably ask important questions and challenge old ways of thinking will find great value in Employee Dispute Resolution.

Participants will learn: employee dispute resolution; meditation skills; what an effective peer review consists of; how to select a facilitator or panel, and what responsibilities are allocated to each; sophisticated communication skills, including questioning and probing techniques; and the valuable particulars of the hearing process, from inception to decision.

Employee Dispute Resolution includes a learner/instructor guide, student workbook, assessments, pre-assignment, pre-formatted slides, and more. Learners/Trainers can customize their courseware for specific learning needs, to reflect their brand, and to create a learning experience that emphasizes content and will be meaningful to learners engaged in this introductory course.

 

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: What is Peer Review?

Session Three: Initiating the Process

The First Three Stages

Making Connections

Session Four: The Peer Review Panel

Choosing a Facilitator

Choosing the Panel

Making Connections

The Panel’s Contract

The Panel’s Role and Responsibilities

Session Five: Asking Questions

Asking Good Questions

Pushing My Buttons

Session Six: The Peer Review Process

Preparing for the Hearing

The Hearing

Making the Decision

Session Seven: Panel Walk Through

Preparation

Panel Presentation

Session Eight: Why Does the Process Fail?

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

Learner/Instructor Guide

Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.

 

Quick Reference Guide

Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.