Global Contact Center

This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behavior-based examples of past performance; and the strategies that follow through on this process. This workshop takes the behavioral interview even further with a discussion of communication techniques and the use of other types of interview questions.

How You will Benefit:

  • Recognize the costs incurred by an organization when a wrong hiring decision is made.
  • Develop a fair and consistent interviewing process for selecting employees.
  • Prepare better job advertisements and use a variety of markets.
  • Be able to develop a job analysis and position profile.
  • Use traditional, behavioral, achievement oriented, holistic, and situational interview questions.
  • Enhance communication skills that are essential for a skilled recruiter.
  • Effectively interview difficult applicants.
  • Check references more effectively.

Understand the basic employment and human rights laws that can affect the hiring process.

What You Will Cover:

The cost of hiring errors
Why use behavioral interview techniques
How to get the information you need
Advertising guidelines
Communication skills
Writing the interview questions
Defensible resume screening
Developing an effective interview format
Ethical and legal issues
Interviewing techniques
Asking questions and listening for answers
Reference checks