Negotiating for Results Course
Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, and develop a higher degree of satisfaction with outcomes at home and at work. Whether working on a project or fulfilling support duties, this workshop will provide a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and provides techniques for turning face-to-face confrontation into side-by-side problem-solving.
In this one-day course, participants will learn about the essential elements of negotiation, including preparation, delivery, and techniques to develop their communication skills, with the goal of creating sustainable agreements with others.
This includes a learner/instructor guide, student workbook, activities, pre-assignment, assessments, quick reference guide, and more. You can purchase this courseware as part of a larger bundle or opt to use it as a standalone course. All training courses can be customized to meet your needs, reflect your brand, and help you to bring effective teaching utility to any classroom.
How to Use This Guide
Session One: Course Overview
Session Two: What is Negotiation?
Types of Negotiation
Phases of Negotiation
Session Three: The Successful Negotiator
Session Four: Preparing for Negotiation
Managing Your Fear
Researching Your Side
Researching the Other Side
Session Five: The Nuts and Bolts
Setting the Time and Place
Session Six: Making the Right Impression
Dress for Success
The Skill of Making Small Talk
Session Seven: Getting Off to a Good Start
Session Eight: Exchanging Information
Session Nine: The Bargaining Stage
Six Techniques for Success
Session Ten: Reaching Mutual Gain
Getting Rid of Obstacles
Overcoming the Obstacles
Session Eleven: Moving Beyond “No”
Getting Past No
Breaking the Impasse
Getting to Yes
Session Twelve: Dealing with Negative Emotions
Session Thirteen: Moving from Bargaining to Closing
Knowing When to Close
Formal vs. Informal Agreements
Session Fourteen: Solution Types
Building a Sustainable Agreement
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.
Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.
Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.
Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.
The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.
Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.