Global Contact Center

Orientation Handbook – Getting Employees Off to a Good Start Course

£199.95

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Trainers who regularly deliver training in best practices and human resources will get lots of positive feedback when they effectively facilitate Orientation Handbook: Getting Employees off to a Good Start. In this two-day course, you’ll help human resources and in-house leaders to understand that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff; it starts with an orientation to the organization and the job, and continues on a daily basis as employees are trained and mentored.

Topics explored in this course include how important an orientation program is to an organization in terms of engagement, retention, and fiscal responsibility; identifying the role of the human resources department in orientation; exploring the commitment curve; determining critical elements of effective employee training; helping employees settle into their new environment and establishing relationships; and considering the value of an employee handbook for new and existing employees.

This interactive training course is supported by detailed training materials that include an learner’s/instructor’s guide,a student workbook, pre-formatted slides, a pre-assignment, assessments, recommended reading, suggestions for further development, a quick reference guide, and more. All training materials are easily customizable, or can be delivered exactly as presented. Download this courseware now, print what you need, and you’ll be ready to deliver Orientation Handbook: Getting Employees off to a Good Start in no time at all!

 

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: Finding, Hiring, and Keeping Good People

Session Three: Building Employee Commitment and Engagement

The Four Components

Clarity

Clarity Exercise

Competence

Influence

Appreciation

Session Four: Perception

Why Perception is Important

Your Perceptions

Session Five: Fast-Track Orientation

Session Six: Designing a Successful Orientation Program

Using Your Experience

Mistakes to Avoid

Session Seven: Characteristics of a Successful Orientation Process

Session Eight: The Commitment Curve

The Big Picture

Stages of the Curve

Applying the Curve

Session Nine: Nine Orientation Habits of World-Class Employers

Session Ten: Obtaining Buy-In

Session Eleven: Employee Training

Preparing Effective Training

Addressing Learner Needs and Expectations

Learning and Training Styles

Building and Sustaining Interest

Methodology

Case Study

Session Twelve: Adult Learning

Principles of Adult Learning

Applying the Principles

Session Thirteen: Working with External Providers

Session Fourteen: Helping People Make Connections

Establishing Good Relationships

Buddy, Please Help Me Out…

Session Fifteen: Creating Employee Manuals

Session Sixteen: A Bridge to Onboarding

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

 

Learner/Instructor Guide

Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.

 

Quick Reference Guide

Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.