Global Contact Center

Learners or Trainers can use Project Management Fundamentals as a basic introduction for administrators or supervisors who may be asked to take on project tasks as part of their regular work. This one day training course is intended to familiarize participants with common project management terms, identify the benefits of projects, teach the concepts of project life cycles, prioritizing and setting goals, use some basic, simple planning tools, and explore charters and statements of work.

This fundamentals course includes the entire suite of training materials that is standard of all our products, including the highly detailed instructor guide, student workbook, a pre-assignment, assessments, personal action plan, supplementary reading list, and pre-formatted slides. All course components are easily customizable, and the courseware is a great introduction for learners who may want to take the three day Project Management Training: Understanding Project Management next.

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: Defining Projects and Project Management

Session Three: The Role of a Project Manager

Session Four: Pre-Assignment Review

Session Five: How Can Projects Help Me?

The Benefits of Projects

Case Study: Mary Marvelous

Session Six: A Project’s Life Cycle

The Life Cycle

Stages of a Project

Session Seven: Selling a Project

Tom Peters

The Priority Matrix

Session Eight: Creating a Vision

The Vision Process

Making Connections

Session Nine: Project Goals

Setting Goals with SPIRIT

Your Project’s Goals

Session Ten: Using a Target Chart

Session Eleven: Preparing Your Project

Session Twelve: Laying Out the Project

The Statement of Work

Individual SOW

Project Planning Worksheet

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

Learner/Instructor Guide

Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.

 

Quick Reference Guide

Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.