Global Contact Center

Health and safety training is essential in every workplace. Every year, workplace accidents, injuries, and the absence of a safety culture cost corporations and other organizations millions of dollars and contribute to lost work hours. These incidents also have a profound impact on workers and their families. With this comprehensive course, learners or trainers will introduce the concept of a safety culture, where safety is valued as an integral part of an organization’s operation, along with providing the foundation to start building an effective safety culture.

In this course, participants will learn about:

  • The difference between a safety program and a safety culture
  • How to launch a safety committee
  • How to identify hazards and reduce them
  • Hiring measures that can improve safety
  • How to identify groups with an increased risk of injury, and how to protect them
  • How to write, implement, and review a safety plan
  • How to respond to incidents and near misses
  • The basics of accident investigation and documentation

Safety in the Workplace is a comprehensive training materials package that can easily be downloaded and customized. Course customization could include adding a section on safety legislation for your particular region and industry.

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: Defining a Safety Culture

Session Three: Governing Bodies and Resources

Session Four: Getting Started

Creating a Safety Committee

The Safety Committee’s First Meeting

Session Five: Identifying Hazards

The Hazard Identification Process

Hazard Identification for the Acme Widget Company

Session Six: Resolving Hazards

The Three Methods

Hazard Resolution for the Acme Widget Company

Session Seven: Taking Proactive Measures

Hiring for Safety

Safety Training

Session Eight: Identifying Groups at Risk

Session Nine: Writing a Safety Plan

Session Ten: Implementing the Plan

Session Eleven: Incident Management

Case Study

Responding to Incidents

Documenting Incidents

Investigating Incidents

Near Misses

Session Twelve: Reviewing the Program

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

Learner/Instructor Guide

Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.


Quick Reference Guide

Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.