Global Contact Center

Trainers know that Selling Smarter is the key to success for sales professionals. Sales is an exciting and dynamic profession, where highly trained and sophisticated individuals engage with customers and rise to the top of their sales teams by being honest, trustworthy, and competent. In this one-day advanced sales training course, participants will learn sales techniques and skills to increase their results by identifying needs and persuading potential customers to do business. They’ll also achieve the following objectives:

  • How to apply customer focused sales techniques
  • How to use goal-setting techniques and strategies as a way to focus on what they want to accomplish
  • How to use success techniques to get the most out of their work
  • How to understand productivity techniques to maximize use of time
  • How to identify ways to find new clients and network effectively

Our advanced sales training courses are designed for busy learners/trainers to purchase, download, and deliver training with almost no preparation. Each course includes detailed training materials such as anlearner/instructor’s guide, student workbook, assessments, a pre-assignment, supplementary reading list, quick reference guide, and more. In addition, trainers will find each component easy to customize.


Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: Selling Skills

Essential Skills

Consultative Selling

Customer Focused Selling

Session Three: The Sales Cycle

The Sales Cycle





Session Four: Framing Success

The Power of Your Mind


Session Five: Setting Goals with SPIRIT!

Session Six: The Path to Efficiency

Session Seven: Customer Service

Session Eight: Selling More

Enhancing Your Sales

Our Values

Making Connections

Session Nine: Ten Major Mistakes

Session Ten: Finding New Clients

Finding New Clients


Session Eleven: Selling Price

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan


Learner/Instructor Guide

Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.


Quick Reference Guide

Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.