Supervisor Training – The ABCs of Supervising Others Course
The ABCs of Supervising Others is a two-day workshop designed for new and aspiring supervisors.
This coursehas been designed to provide these professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles!
Through a highly interactive program, participants will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated.
This coursewill download immediately, and includes customizable training materials: a pre-assignment, pre and post-assessments, detailed activities, pre-formatted slides, and more!
How to Use This Guide
Session One: Course Overview
Session Two: Pre-Assignment Review
Session Three: Making the Transition
How Will My Role Change?
Questions Supervisors Have
Session Four: Responsibilities of a Supervisor
Session Five: Key Behaviors and Attitudes
Building the Right Environment
Motivation from Within
Committing to Lifelong Learning
Session Six: Setting Goals
Know Where You Are Going
Setting Goals with SPIRIT
Session Seven: Planning for Success
How Can Planning Help Me?
Getting Things In Order
Time Management Tips
The Parts of a Good Plan
The Next Steps
Session Eight: Active Listening Techniques
About Active Listening
Key Listening Skills
Tips for Becoming a Better Listener
Session Nine: Communication Skills
Pushing My Buttons
What Is Said and What Is Heard
Managing Our Non-Verbal Messages
Session Ten: Giving Feedback
Six Characteristics of Effective Feedback
Session Eleven: Giving Instructions
Session Twelve: Orders, Requests, and Suggestions
Defining the Terms
Session Thirteen: Managing Conflict
The Conflict Resolution Process
Breaking Down the Process
Session Fourteen: Managing Challenging Situations
Steps for a Difficult Conversation
Session Fifteen: Developing Relationships
Understanding Your Relationships
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.
Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.
Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.
Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.
The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.
Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.