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Supervisor Training – The ABCs of Supervising Others Course

£199.95

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The ABCs of Supervising Others is a two-day workshop designed for new and aspiring supervisors.

This coursehas been designed to provide these professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles!

Through a highly interactive program, participants will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated.

This coursewill download immediately, and includes customizable training materials: a pre-assignment, pre and post-assessments, detailed activities, pre-formatted slides, and more!

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: Pre-Assignment Review

Session Three: Making the Transition

How Will My Role Change?

Questions Supervisors Have

Session Four: Responsibilities of a Supervisor

Session Five: Key Behaviors and Attitudes

Building the Right Environment

Motivation from Within

Committing to Lifelong Learning

Session Six: Setting Goals

Know Where You Are Going

Setting Goals with SPIRIT

Session Seven: Planning for Success

How Can Planning Help Me?

Getting Things In Order

Mastering E-mail

Time Management Tips

The Parts of a Good Plan

The Next Steps

Session Eight: Active Listening Techniques

About Active Listening

Key Listening Skills

Tips for Becoming a Better Listener

Session Nine: Communication Skills

Questioning Skills

Probing Techniques

Pushing My Buttons

What Is Said and What Is Heard

Managing Our Non-Verbal Messages

Session Ten: Giving Feedback

Six Characteristics of Effective Feedback

Skill Building

Receiving Feedback

Session Eleven: Giving Instructions

Session Twelve: Orders, Requests, and Suggestions

Defining the Terms

Making Connections

Session Thirteen: Managing Conflict

The Conflict Resolution Process

Breaking Down the Process

Session Fourteen: Managing Challenging Situations

Steps for a Difficult Conversation

Case Studies

Session Fifteen: Developing Relationships

Understanding Your Relationships

Establishing Credibility

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

Learner/Instructor Guide

Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.

 

Quick Reference Guide

Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.