Global Contact Center

Taking minutes is one of the essential ingredients in making sure that meetings are productive and cost effective. They also become the legal record of what took place in the meeting, so they need to be done right! In The Minute Taker’s Workshop, the focus is on accurate, complete, and useable minutes.

Participants in the minute taker’s workshop learn the value of different types of minutes, including formal, semi-formal, and action minutes. With this one-day training course, they’ll also improve their listening skills, critical thinking, and organizational skills to help them keep up with what’s happening in the meeting and to prepare their follow-up documentation.

This soft skills courseware includes all the tools necessary to learn/deliver training within hours of downloading the materials! It’s also easily customizable, with the ability to turn your learner/instructor guide, student handbook, quick reference guide, pre-assignment, assessments, and handouts into something that reflects your brand, and your style.

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: The Role of a Minute-Taker

What is a Minute-Taker?

Problems and Solutions

Session Three: The Skills of a Minute-Taker

Key Skills

Listening Skills

Critical Thinking Skills

Organization Skills

Session Four: Meeting Agreements

Session Five: Minute Styles

Choosing a Style

Informal Minutes

Action Minutes

Formal Minutes

Session Six: What Do I Record?

Recording Motions and Resolutions

What to Record

Session Seven: Techniques for Preparing Minutes

Top Techniques

Writing Minutes

Preparing Minutes

Editing Minutes

Pre-Assignment Review

Session Eight: Taking Minutes in an Interactive Meeting

Session Nine: The Minute Book

Recommended Read

 

Quick Reference Guide

Quick Reference Guides are a favourite tool for trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.

Learner/Instructor Guide

OurLearner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do thiswe offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.

 

Quick Reference Guide

Quick Reference Guides are a favourite tool for trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.