Working Smarter – Using Technology to Your Advantage Course
Technology is an extremely useful asset to any workplace, but the duality is that it can also stand in the way of productivity if not managed effectively. In Working Smarter — Using Technology to Your Advantage — learners/trainers will guide participants to a better understanding of workplace technology issues, and best practices, including how to coordinate tools and gadgets to ensure that they enhance our productivity and help us get things done.
In this one-day course, we’ve included training sessions on how to effectively make the most of the modern software and hardware that we use daily, including personal computers, phones, instant messages and email, contact management applications, and scheduling software. Additionally, students will learn how to set an IT budget, practice strong online security habits, and more.
Our training materials are comprehensive, customizable, and complete. This course, as with each course in our soft skills library, comes with a pre-assignment, assessments, a learner-centered instructor guide, student workbook, and more, which is all easily edited, branded, and printed.
How to Use This Guide
Session One: Course Overview
Session Two: Making Your Company a Technology-Friendly Place
Tips and Tricks
Acme Consulting, Part One
Session Three: Conquering Computers
Session Four: Communicating with the IT Department
Session Five: Choosing Software Wisely
The Three-Step Process
Acme Consulting, Part Two
Session Six: Technical Training
Types of Training
Session Seven: Setting an IT Budget
The Shrinking Budget
Session Eight: Security and Privacy
An Employee’s Rights
Doing Your Part
An Employer’s Rights
Session Nine: Uncontrolled vs. Controlled Networks
Session Ten: Ergonomics
What is Ergonomics?
Session Eleven: System Usage Policies
What is a System Usage Policy?
Sample Internet, E-Mail, and Computer Usage Policy
Acme Consulting, Part Three
Session Twelve: Taking Care of Company Property
Basic Rules of Etiquette
Session Thirteen: Time-Saving Tools
Tips and Tricks
Contact Management Applications
Session Fourteen: Telephone Etiquette
Session Fifteen: Instant Messaging
Instant Messaging Etiquette
Session Sixteen: Telecommuting
What is Telecommuting?
Preparing for Telecommuting
To Telecommute or Not to Telecommute
Session Seventeen: Workplace Rage
Session Eighteen: It’s Not Working!
Session Nineteen: A Policies and Procedures Checklist
Recommended Reading List
Pre- and Post-Assessment Answer Keys
Personal Action Plan
Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.
Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.
Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.
Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.
The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.
Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.