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Working Smarter – Using Technology to Your Advantage Course



Technology is an extremely useful asset to any workplace, but the duality is that it can also stand in the way of productivity if not managed effectively. In Working Smarter — Using Technology to Your Advantage — learners/trainers will guide participants to a better understanding of workplace technology issues, and best practices, including how to coordinate tools and gadgets to ensure that they enhance our productivity and help us get things done.

In this one-day course, we’ve included training sessions on how to effectively make the most of the modern software and hardware that we use daily, including personal computers, phones, instant messages and email, contact management applications, and scheduling software. Additionally, students will learn how to set an IT budget, practice strong online security habits, and more.

Our training materials are comprehensive, customizable, and complete. This course, as with each course in our soft skills library, comes with a pre-assignment, assessments, a learner-centered instructor guide, student workbook, and more, which is all easily edited, branded, and printed.

Course outline-

How to Use This Guide

Session One: Course Overview

Session Two: Making Your Company a Technology-Friendly Place

Tips and Tricks

Acme Consulting, Part One

Session Three: Conquering Computers

Session Four: Communicating with the IT Department

Session Five: Choosing Software Wisely

The Three-Step Process

Acme Consulting, Part Two

Session Six: Technical Training

Types of Training

Training Tips

Session Seven: Setting an IT Budget

Budget Basics

The Shrinking Budget

Session Eight: Security and Privacy

An Employee’s Rights

Doing Your Part

An Employer’s Rights

Session Nine: Uncontrolled vs. Controlled Networks

Session Ten: Ergonomics

What is Ergonomics?


Session Eleven: System Usage Policies

What is a System Usage Policy?

Sample Internet, E-Mail, and Computer Usage Policy

Acme Consulting, Part Three

Session Twelve: Taking Care of Company Property

Basic Rules of Etiquette

Making Connections

Session Thirteen: Time-Saving Tools

E-Mail Applications

Tips and Tricks

E-Mail Etiquette

Scheduling Applications

Contact Management Applications

Session Fourteen: Telephone Etiquette

Session Fifteen: Instant Messaging

Instant Messaging Etiquette

Understanding Acronyms

Session Sixteen: Telecommuting

What is Telecommuting?

Preparing for Telecommuting

To Telecommute or Not to Telecommute

Session Seventeen: Workplace Rage

Session Eighteen: It’s Not Working!

Session Nineteen: A Policies and Procedures Checklist

Recommended Reading List

Post-Course Assessment

Pre- and Post-Assessment Answer Keys

Personal Action Plan

Learner/Instructor Guide

Our Learner/Instructor Guides are the core of each training course. They lay out the training in simple, easy-to-follow instructions. You can also customize the Learner/Instructor Guides in order to personalize your training.

Student Manual

Each Instructor Guide – for each course – is paired with a Student Manual that you can present to your participants. This customizable Student Manual gives each participant the student version of the course you will be learning/teaching.

Exercise Workbook

Whether or not you choose to introduce exercises into your learning/training is up to you as the learner/facilitator. In case you want to do this we offer you an Exercise Workbook (also customizable) that is specific to the course you are offering.

Sample Files

Each course title comes with a Lab Workbook loaded with activities and exercises to practice and reinforce the learners’ understanding of the course objectives. Pre-made Sample Exercise Files are provided for use with the Lab Workbook so that you, as the learner/trainer, do not have to prepare activity working files.

Powerpoint Deck

The course is designed to give you everything you need for use in the classroom or workshop. This includes the PowerPoint versions of all the courses, prepared for you in advanced.


Quick Reference Guide

Quick Reference Guides are a favourite tool for learners/trainers to provide to their learners. Each Quest Reference Guide summarizes the most important elements in each course title down to two pages.